Please head over to our Shipping Page to read up on all of our information regarding international and domestic shipping.

All orders will be shipped within 48 hours, this excluding public holidays and weekends. We appreciate your patience during busy periods.

Yes! We offer FREE TRACKED SHIPPING for all order totals over 650NIS (total must be after any discounts have been applied)! Read more on our Shipping Page.

Once your order has been shipped, we will email you the tracking information. You can also head over to our Shipping Page for more information.

We ship worldwide. Some restrictions may apply.

An order cannot be declared missing until 30 business days (excluding public holidays and weekends) have passed to allow for unexpected delays with the postal services. If it has gone past the expected delivery date, please contact: customerservice@myjoias.com
To find out how long delivery takes to where you are in the world, please head on over to our Shipping Page.

Please head on over to our Returns Page to read up on all the information regarding the returning of your order. Please fill out the returns form and our team will be in contact.

We understand that things can go wrong with online shopping, so we have kept our returns process as simple as possible! If you head on over to our Returns & Exchanges Page fill out and submit the attached form, a member from our returns team will be in contact with you shortly.

Unfortunately, we are unable to print off shipping labels.

Jóias is only able to cover the postage back for faulty or damaged goods. Please head over to our Damages & Repairs Page for more information.

Yes, we have a lovely studio/gallery in Tel Aviv-Yafo Israel. Head over to our Contact Us Page for more information. Come visit us!

Items that are found in the "sale section" or that are marked "limited stock" will unfortunately not be restocked. All other items that are "sold out" will be back online shortly! Please email us about your interest in the item! 

All of the stones we use in our pieces are real, unless stated otherwise in the description box.